Workflow Management System for Financial Firm

Workflow Management System

Automates 95% of processes and reduces task times by 30%, with less manual work and fewer errors, all confirmed by usage data.

Mitra implementasi: ITAsoft Pelanggan: PT AEON Credit Service Indonesia

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Tentang mitra

ITAsoft adalah perusahaan solusi TI yang berspesialisasi dalam pengembangan perangkat lunak dan web serta konsultasi pelatihan. Berdiri sejak 2012, ITAsoft melayani berbagai sektor bisnis seperti perbankan, jasa keuangan, manufaktur, minyak & gas, telekomunikasi, dan lainnya.

Sekilas tentang pelanggan

PT AEON Credit Service Indonesia ("the Company") is a financing company established in Jakarta, Indonesia since 2006 whom has focused its business in consumer financing. By 2013, the Company launched its Credit Card Business to the Indonesian Market following the track of its sister companies in Japan and Overseas. The Company is a subsidiary of AEON Financial Service Co., Ltd. in Japan, operating under AEON Co., Ltd.

Industri: Financial Services
Firm Size: 501-1,000 employees
Country: Indonesia

Tantangan

The procedures of obtaining approval for submitted forms and processes were time-consuming and labor-intensive
Manual business operations and data silos within the organization
Business processes were time-consuming and operational costs were high
Difficult to keep track of Service Level Agreement (SLA) pending approval requests, unable to meet the approval process deadline

Solusi yang diterapkan

A Workflow Management System was built on the Joget platform in 6 months to handle AEON's departmental approval requests, improve data management, streamline reporting, and orchestrate business processes.

Upon implementation of the system, they have achieved a higher rate of operational efficiency and greater visibility of transactions, as a result of the system's user friendly interface and automated workflows.

Hasil

Able to process thousands of requests per month since the implementation of the Workflow Management App in late 2020, significantly reducing the amount of manual effort and resources needed to manage the business operations
Handled 23 different approval forms to support multiple requests, which include document review, approval and task assignment flow, allowing the company to benefit from an automated and streamlined workflows
Handled multiple and various department approval process which involves at least 7 workflow activities performed by each user
Simplified the process of approval requests with the capability to perform effective monitoring, tracking, and reporting for better visibility and accountability
Stringent SLA implementation and reporting that ensured service assignment completion on time. Enhanced time efficiency and reduced paper consumption for each request and approval process, resulting in lower company expenses

1000+
Monthly requests processing: 23
Different approval forms handling: 100%
Timely SLA implementation

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Workflow Management System

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