Manufacturing Workflow Automation

E-Form Allowance Payment App

Achieved 100% paperless processing and 80% faster approvals by replacing manual workflows with a digital system, as verified by operational data.

Mitra implementasi: ITAsoft

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Tentang mitra

ITAsoft adalah perusahaan solusi TI yang berspesialisasi dalam pengembangan perangkat lunak dan web serta konsultasi pelatihan. Berdiri sejak 2012, ITAsoft melayani berbagai sektor bisnis seperti perbankan, jasa keuangan, manufaktur, minyak & gas, telekomunikasi, dan lainnya.

Sekilas tentang pelanggan

ITAsoft's customer is a manufacturer and exporter of automobile products and vehicle components, Completely Build-Up (CBU) vehicles, and Completely Knocked-Down (CKD) vehicles, including engine and production-supporting equipment.

Industri: Manufacturing

Sebelum

Lack of control and monitoring for request processes and forms
Failed to meet SLA
Request forms were scanned manually, which is time-consuming, error-prone and could result in fraud
Lack of proper validation or 'auto-rejection' for requests that do not adhere to the company rules and standard SOPs

Sesudah

Significantly accelerated business processes by handling up to thousands of requests per month
A notable decrease in the amount of paper used, an unprecedented level of workflow productivity, and a higher operational efficiency
Email notifications which act as a reminder were implemented to uphold SLAs
Improved customer experience and satisfaction

Tantangan

The customer engaged with ITAsoft describing the challenges they were facing and the need for a comprehensive workflow management system to automate all allowance payment and approval processes, which must adhere to the company's rules and SOPs. Key business pain points include:

Lack of control and monitoring for request processes and forms resulted in a failure to meet Service Level Agreement (SLA)
Manual scanning of request forms is time-consuming, error-prone, and could result in fraud
Lack of proper validation or 'auto-rejection' for requests that do not adhere to the company rules and standard SOPs

Solusi yang diterapkan

An E-Form Allowance Payment App was built on the Joget platform to automate the company's allowance payment processes, while simplifying the submission and approval processes with minimal resources.

The app was designed to improve the accuracy and timeliness of allowance payments, eliminating manual data entry and administrative burden. This allowed the customer to reduce paperwork and data entry errors, while enabling its users to access and manage their allowance payments with great ease.

Hasil

The customer was delighted with the outcomes of the implemented solution on Joget, and the support and consulting services provided by ITAsoft. The solution surpassed their initial expectations and effectively addressed their business pain points. Key results include:

Since the implementation of the E-Form Allowance Payment App in the organization, the customer has significantly accelerated business processes by handling up to thousands of requests per month
The solution, which consisted of several application modules, is used in multiple divisions of the organization, leading to a notable decrease in the amount of paper used, as well as an unprecedented level of workflow productivity and operational efficiency
For every new approval request, email notifications which act as a reminder were implemented to uphold SLAs, allowing the customer to provide an improved customer experience and satisfaction

1000+
Monthly requests processing: 100%
Paper removed: 100%
Automated email notifications

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E-Form Allowance Payment App

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