Manufacturing
PT Itasof Pelagus Global (ITASoft)
E-Form Allowance Payment App
1000+
Monthly requests processing
100%
Paper removed
100%
Automated email notifications
Challenges
- Lack of efficient tracking and monitoring for request processes and forms, resulting in failure to meet Service Level Agreements (SLA)
- Manual scanning of request forms is time-consuming, error-prone, and could result in data loss
- Lack of proper validation for requests that do not adhere to company rules and standard SOPs
Solution
An E-Form Allowance Payment App was built on the Joget platform to automate the company's allowance payment processes, while simplifying the application and request form, with automated notifications and reminders.
The app was designed to improve the accuracy and timeliness of allowance payments, eliminating manual data entry and administrative burden. This allowed the customer to reduce paperwork and data entry errors, while enabling its users to access and manage their allowance payments with great ease.
Results
- Processing 1,000+ monthly allowance requests without any manual routing or intervention
- 100% elimination of paper-based documentation and physical scanning
- 100% of email notifications sent automatically at every workflow stage
- Significant reduction in allowance request processing time per submission
- Full audit trail enabling compliance monitoring and historical reporting
Full Case Study
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Download Full Case Study (PDF)
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