OASYS Helpdesk
A centralized platform for Clients, Support Teams, and Sales Teams to streamline issue reporting, support requests, and service monitoring.
Key Features
Dashboard
- Ticket status summary
- Health Check alerts
- Account ticket distribution
- Priority distribution
- Operational insights for support monitoring
Ticket Management
- Clients can submit support tickets and track their progress.
- Support teams can create, manage, and update ticket status throughout the resolution process.
Monitoring
Sales teams can maintain monitoring data by client/account name, including:
- Contract information
- Software environment details
- License information and validity
- Automatic email notifications when ticket usage exceeds allocated limit
OASYS Helpdesk is an ongoing journey of improvement. We greatly appreciate your feedback, which helps us refine the platform and better support your needs.
— OASYS Helpdesk Team